Reference

Privacy Policy – What We Collect and How We Use It

When you open an account with poka slot, we collect personal information to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and keep your account…

Account verification dataPayment transaction recordsDevice and login activity
poka slot Privacy Policy – What We Collect and How We Use It
PRIVACY REQUESTS

How to Request Access or Changes to Your Data

Email Support Send a data access request to support@pokaslot.
Account Settings Update your personal details — email, phone, address — directly in Settings > My…
Data Deletion Request Request account closure and data removal through Settings > Account > Close Account.
SECURITY & COOKIES

How We Protect Your Information

Encryption in Transit

All data sent between your device and our servers is encrypted with TLS 1.2 or higher. DANA, OVO, GoPay and QRIS payment details are never stored in plain text on our systems.

Session Cookies

We use session cookies to keep you logged in. Cookies expire after 30 minutes of inactivity on desktop and 15 minutes on mobile. You can clear cookies anytime in your browser settings.

Two-Factor Authentication

Enable optional 2FA via your registered phone number in Settings > Security. When active, a one-time code is sent to your phone each time you log in from a new device.

Fraud Detection

Our system flags unusual withdrawal patterns, bulk deposits, or logins from new countries. You receive an SMS notification before any account change is processed.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your account status and cross-check the destination against your registration data.

Data Retention Policy

We keep account records for seven years for tax and regulatory purposes where local law permits. After closure, your data is securely deleted from active systems within 90 days.

Frequently Asked Questions About Your Data

No. Game studios like Pragmatic Play and Evolution receive only your anonymized player ID and game activity, never your name, phone or payment details. Your identity remains private within our platform.

Yes. Email [email protected] with your account username and we'll send a complete data export — including registration info, deposit history, withdrawals and login logs — within 5 business days.

We retain transaction records for seven years for accounting and compliance. You can view your last 90 days of deposits and withdrawals anytime in Wallet > Transaction History on the poka slot lobby.

Your account data is archived for 30 days after closure. If you do not reopen the account within 30 days, we delete personal records from active servers. Regulatory copies are kept for seven years where local law permits.

No. Our cookies are session-only and function only within pokaslot.xyz. We do not set tracking pixels or third-party cookies on external websites. Your browsing outside poka slot is not logged by us.

Reach our privacy officer at [email protected] or call our Jakarta support line during business hours — Monday to Friday, 09:00 to 20:00 Indonesia time. Response time is typically 24–48 hours.

No. Your account activity, bet amounts and win/loss records are private. Live tables show only your username and chip count; your real name and account balance are never broadcast.